Refund Policy

Effective Date: February 2, 2026

Our Commitment to Customer Satisfaction

At Marine Air Safety Solutions LLC (MASS), we stand behind everything we sell and service. If at any time your purchase or service does not meet your expectations, we want to make it right. This Refund and Return Policy explains the conditions under which returns, exchanges, and refunds are processed for products and services.

Return Timeframes

Standard Returns (Within 60 Days)

Returns made within 60 days of purchase will be refunded to the original form of payment. Items must be:

1. Unused and in original condition
2. In original packaging with all accessories, manuals, and documentation
3. Accompanied by proof of purchase (receipt, invoice, or order confirmation)

Late Returns (After 60 Days)

Returns made after 60 days from the date of purchase may be accepted at MASS’s discretion and will be refunded in the form of a MASS Store Credit or Gift Card only, not to the original payment method.

No Receipt Returns

If you do not have proof of purchase, we will attempt to verify your purchase through our records. Contact us at:

• Phone: +1 813-708-7940
• Email: [email protected]

Verified returns without receipts will be refunded via MASS Store Credit or Gift Card.

Return Requirements and Conditions

Item Condition

To be eligible for a return, items must meet the following conditions:

1. Unused and uninstalled – Product has not been used, installed, or activated
2. Original packaging – Item is in its original manufacturer’s packaging with all materials, accessories, and documentation
3. Resalable condition – Product shows no signs of wear, damage, or alteration
4. Complete – All components, manuals, certificates, and accessories are included
5. Clean and undamaged – Free from dirt, salt water exposure, or any damage

Proof of Purchase

One of the following is required for all returns:

1. Original sales receipt
2. Invoice or order confirmation
3. Credit card statement showing the purchase (in some cases)

If proof of purchase is unavailable, MASS will attempt to verify the transaction through our internal records.

Non-Returnable Items

Due to safety regulations, industry standards, and product characteristics, the following items cannot be returned or refunded:

Safety and Regulatory Items

1. Registered equipment – EPIRBs, PLBs, SPOT devices, or any equipment registered to a specific vessel or individual
2. Pyrotechnic devices – Flares and other pyrotechnic safety equipment
3. Expired items – Charts, publications, flares, or any product past its expiration date
4. Serviced equipment – Liferafts, lifejackets, or other equipment that has been inspected, serviced, or certified by MASS

Installed and Custom Items

1. Installed products – Any equipment that has been installed on a vessel or aircraft
2. Special orders – Custom-ordered items made specifically for your vessel or requirements
3. Cut or customized items – Rope, cable, hose, chain, or any product that has been cut to length or customized

Electronics and Software

1. Opened software – Computer software with broken seals or that has been downloaded/activated
2. Electronic charts – Navigational charts and digital publications that have been accessed or downloaded

Large Equipment

1. Motors – Gas motors, electric motors, trolling motors, and outboard engines
2. Generators and appliances – Air conditioners, generators, refrigerators, and other appliances

Servicing and Labor

1. Completed services – Inspection, servicing, certification, and repair labor that has been completed
2. Emergency services – Same-day or expedited emergency services
3. Pickup and delivery – Transportation and logistics services that have been performed

If you have questions about whether a specific item is returnable, please contact us before initiating a return.

Refund Methods

Refunds are processed based on the original payment method and the timing of the return:

Refund Processing Time

• Credit/Debit Card Refunds: Please allow 7-14 business days from the date we process your return for the refund to appear on your credit or debit card statement
• Check Refunds: Company checks are issued within 14 business days of return processing
• Store Credit/Gift Cards: Issued immediately upon return processing

Partial Refunds and Fees

The following fees may be deducted from your refund:

1. Restocking Fee: A 15% restocking fee may apply to certain returns, particularly special-order items or large equipment
2. Original Shipping Fees: Original shipping and handling charges are non-refundable
3. Return Shipping Costs: Customer is responsible for return shipping costs unless the return is due to our error
4. Missing Components: Refunds may be reduced if original packaging, accessories, manuals, or components are missing
5. Item Not in Resalable Condition: Returns showing signs of use, wear, or damage may receive a partial refund or be rejected

How to Return an Item

Step 1: Contact Us

Before returning any item, please contact MASS to receive a Return Authorization (RA) number:

• Phone: +1 813-708-7940
• Email: [email protected]

Provide the following information:

1. Order number or invoice number
2. Item(s) you wish to return
3. Reason for return
4. Proof of purchase (if available)

Returns without a valid RA number may be refused or experience processing delays.

Step 2: Prepare Your Return

1. Repackage the item in its original packaging with all accessories, manuals, and materials
2. Include a copy of your receipt, invoice, or packing slip
3. Clearly write the RA number on the outside of the package
4. Insure the shipment for the full purchase value

Step 3: Ship Your Return

Mail or ship your return to:

Marine Air Safety Solutions LLC
ATTN: Returns Department (RA #______)
4405 Eagle Falls Pl
Tampa, FL 33619

Important:

• Customer is responsible for return shipping costs unless the return is due to our error
• We recommend using a trackable shipping method with insurance
• MASS is not responsible for items lost or damaged during return shipping
• Returns must be received within 30 days of receiving your RA number

Step 4: In-Store Returns

If you are local to the Tampa Bay area, you may return items directly to our facility:

Address: 4405 Eagle Falls Pl, Tampa, FL 33619
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST

Please call ahead to ensure a representative is available to process your return.

Exchanges

MASS is happy to exchange products for the same item in a different size, color, or model, subject to availability.

Exchange Process

1. Follow the same return process outlined above
2. Indicate in your RA request that you would like an exchange
3. Specify the replacement item details
4. Pay any price difference if the replacement item costs more
5. Receive a refund for the difference if the replacement item costs less

Exchange Shipping

• Customer pays return shipping for the original item (unless due to our error)
• MASS will cover shipping costs for the replacement item within the continental United States
• Expedited shipping for exchanges is available for an additional fee

Defective or Damaged Items

If you receive a defective or damaged item, or if we shipped the wrong product, please contact us immediately.

Our Responsibility

MASS will, at no cost to you:

1. Provide a prepaid return shipping label
2. Replace the defective or incorrect item with a new one
3. Refund the full purchase price if a replacement is not available
4. Cover all shipping costs for the return and replacement

Reporting Defects

Defective or damaged items must be reported within:

• 7 days of delivery for shipping damage or visible defects
• 30 days of delivery for hidden defects or functionality issues

Please provide:

1. Photos of the damage or defect
2. Description of the issue
3. Order number and product details

Manufacturer Warranty Claims

New equipment sold by MASS is covered by the manufacturer’s warranty. Defects covered under manufacturer warranty should be directed to the manufacturer in accordance with their warranty terms. MASS will assist with warranty claims when possible.

Service Refunds and Cancellations

Cancellation Before Service

Services may be canceled before work begins without penalty. To cancel:

• Contact us at +1 813-708-7940 or [email protected]
• Provide your service order number
• Cancellation must be made before technician begins inspection or servicing

Cancellation After Service Begins

If service has already commenced, you may still cancel, but the following charges will apply:

1. Labor charges for work completed up to the point of cancellation
2. Any replacement parts that have been installed or ordered
3. Pickup and delivery charges if services have been performed

Service Guarantee

If you are unsatisfied with a service we performed, please contact us within 7 days of service completion. We will:

1. Re-inspect the equipment at no charge
2. Correct any service errors or deficiencies at no additional cost
3. Refund service charges if we are unable to meet the agreed-upon service standards

Non-Refundable Service Items

The following service-related items are non-refundable:

1. Completed inspections and certifications
2. Replacement parts that have been installed
3. Emergency or same-day service fees
4. Pickup and delivery logistics that have been completed
5. Diagnostic fees (if disclosed prior to service)

Store Credit and Gift Cards

MASS Store Credit

Store credit issued for returns may be used for:

1. Purchase of new safety equipment
2. Payment for servicing and inspection services
3. Pickup and delivery fees

Store credit does not expire and is non-transferable.

MASS Gift Cards

Gift cards issued for returns or as promotional items:

1. Do not expire
2. Are non-refundable and cannot be redeemed for cash
3. May be used for products and services
4. Are transferable to another person

Customer Responsibilities

To ensure smooth return processing, customers are responsible for:

1. Obtaining a Return Authorization (RA) number before shipping returns
2. Properly packaging items to prevent damage during return shipping
3. Insuring return shipments for full value
4. Paying return shipping costs (unless due to MASS error)
5. Returning items within the specified timeframe
6. Providing accurate information regarding the return reason

MASS reserves the right to refuse returns that do not meet the conditions outlined in this policy.

International Returns

For international customers:

1. All international returns must be pre-authorized
2. Customer is responsible for all return shipping costs and customs fees
3. Refunds for international orders may be subject to currency conversion fees
4. Original international shipping charges are non-refundable

Please contact us before initiating an international return to discuss options and procedures.

Policy Updates and Changes

MASS reserves the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website. Customers will be notified of material changes affecting pending returns.

For returns initiated before a policy change, the policy in effect at the time of purchase will apply.

Contact Information

For questions regarding returns, refunds, or exchanges, please contact us:

Marine Air Safety Solutions LLC
4405 Eagle Falls Pl
Tampa, FL 33619

Phone: +1 813-708-7940
Email: [email protected]

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST

We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.

Last Updated: February 2, 2026