Privacy Policy

1. Introduction

Marine Air Safety Solutions LLC (“MASS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.

By using our services, scheduling a pickup, or visiting our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information necessary to provide certified marine safety services, process orders, and ensure regulatory compliance.

2.1 Personal Information

We may collect personally identifiable information, including but not limited to:

  • Contact Details: Name, email address, phone number, and mailing address.
  • Billing Information: Credit card details, billing address, and transaction history (processed securely by third-party payment processors).
  • Vessel & Operational Information: Vessel name, registration numbers, MMSI numbers, call signs, and home port information required for equipment certification and programming (e.g., for EPIRBs/PLBs).

2.2 Usage Data

We may automatically collect information about how you access and use our website, such as your IP address, browser type, operating system, pages visited, and time spent on our site.

3. How We Use Your Information

We use the collected data for specific business purposes, including:

  • Service Fulfillment: To inspect, service, and certify your safety equipment and to manage pickup and delivery logistics.
  • Regulatory Compliance: To generate inspection certificates and service reports required by the United States Coast Guard (USCG), manufacturers, or other regulatory bodies.
  • Equipment Programming: To properly program beacons (EPIRBs/PLBs) with your specific vessel or personal identification data as required by NOAA or other authorities.
  • Customer Support: To communicate with you regarding order status, service updates, quotes, and safety recalls.
  • Marketing: To send you service reminders (e.g., “Your liferaft is due for service”), newsletters, or promotional offers. You can opt-out of these communications at any time.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Regulatory Bodies and Manufacturers

  • US Coast Guard & NOAA: We may disclose vessel and owner data to federal agencies when required for the registration or updating of emergency beacons (EPIRBs/PLBs).
  • Equipment Manufacturers: We may share service data with equipment manufacturers (e.g., Viking, Revere, ACR) to register warranties, report service history, or ensure compliance with manufacturer service bulletins.

4.2 Service Providers

We may share data with trusted third-party service providers who assist us in operating our business, such as:

  • Payment processors (e.g., Stripe, PayPal, Square)
  • Shipping and logistics partners
  • Email marketing platforms
  • IT and website hosting services

These parties are obligated to keep your information confidential and use it only to provide the services we request.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., a subpoena or court order).
  • Protect and defend the rights or property of Marine Air Safety Solutions LLC.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

6.2 Opt-Out of Marketing

You may opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you transactional emails regarding your orders or service appointments.

6.3 Data Retention

We retain your personal and service data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (such as USCG record-keeping requirements), resolve disputes, and enforce our agreements.

Our website may contain links to third-party websites (e.g., manufacturer websites, USCG resources). We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We advise you to review the privacy policy of every site you visit.

8. Children’s Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

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