Effective Date: February 2, 2026
This Service Cancellation Policy explains how cancellations and rescheduling work for marine and aviation safety equipment servicing, inspection, repacking, battery service, programming, pickup/delivery, and related services (“Services”) provided by Marine Air Safety Solutions LLC (“MASS,” “we,” “us,” “our”) to you (“Customer,” “you,” “your”).
1. How to cancel or reschedule
To cancel or reschedule, contact us as soon as possible using:
- Email: [email protected]
A cancellation is only effective when you receive confirmation from MASS (by email or other written confirmation).
2. Cancellation windows and fees (service appointments)
We schedule technicians, bench time, and (in some cases) pickup/delivery routes based on your booking. The following applies to scheduled service appointments (including booked pickup windows), unless we agree otherwise in writing:
- More than 48 hours before the scheduled appointment/pickup window: No cancellation fee.
- 24–48 hours before the scheduled appointment/pickup window: Cancellation fee of 25% of the quoted labor estimate (or $75, whichever is less).
- Less than 24 hours before the scheduled appointment/pickup window, or no-show: Cancellation fee of 50% of the quoted labor estimate (or $150, whichever is less).
If you reschedule instead of canceling, we may waive fees at our discretion when adequate notice is provided and routing/bench time can be reused.
3. Work already started
If you cancel after we have started work (including inspection, teardown, testing, battery work, repacking steps, documentation prep, or compliance processing), you are responsible for charges incurred up to the cancellation time, including:
- Labor time actually performed.
- Any parts/materials installed or consumed.
- Any non-refundable third-party charges we’ve incurred (e.g., manufacturer service items, hazmat-related handling, or carrier charges where applicable).
4. Parts, special orders, and consumables
Some items cannot be returned to stock once ordered or opened. If we ordered parts specifically for your job (special-order components, dated/controlled items, or items ordered to match your equipment serial/lot requirements), those charges are non-refundable once the order is placed with the supplier, unless the supplier accepts a return/credit.
Consumable and regulated items (including items that are time-sensitive, sealed, safety-critical, or controlled) are generally non-cancellable once allocated or opened for your work.
5. Pickup and delivery cancellations
If you scheduled pickup/delivery service, additional rules apply:
- If a pickup/delivery is canceled after dispatch (or after a route has been committed for the day), you may be charged the applicable trip/logistics fee.
- If our team arrives and cannot access the equipment due to Customer-side issues (no access, locked dock, equipment not ready, unsafe conditions), this may be treated as a no-show and may incur the trip fee plus any waiting time.
6. Emergency / same-day services
If you request expedited services (including emergency swap services where we allocate replacement equipment or reserve immediate bench time), these requests may require a deposit and may be non-refundable once we have:
- Reserved or staged replacement equipment, or
- Begun expedited processing, or
- Dispatched a driver for rapid logistics.
We will tell you at booking time if your request is treated as an expedited/emergency job with special cancellation terms.
7. Refund timing (if a refund is due)
If you paid a deposit and you cancel in a way that makes you eligible for a refund, we will process any approved refund back to the original payment method when possible. Refund timing can vary by payment provider, and we may deduct any non-refundable costs described in this policy.
8. Our right to cancel or reschedule
MASS may cancel or reschedule services when necessary due to events outside our reasonable control (e.g., severe weather, safety concerns at the pickup site, supply-chain delays, facility issues, or technician illness) or if we believe performing the Services would be unsafe or non-compliant. If we cancel, we will work with you to reschedule and will refund any deposits collected for work not performed (minus any non-refundable costs already incurred at your direction).
9. Equipment return after cancellation
If you cancel a service after equipment has been delivered to our facility, you are responsible for arranging pickup/return shipping and paying any applicable handling, packaging, or shipping charges (unless we agree otherwise in writing). We may retain equipment until all outstanding balances are paid.
10. Contact information
Phone: +1 813-708-7940
Email: [email protected]